Shinoda Dental & Technotronics

Privacy Policy

We take the security of your privacy and personal data which you provide us very seriously. The adherence of the federal law regarding the data protection is implicit.

Which personal data will be processed?

Basically you can visit our website without entering personal data. You will only state personal data when ordering, or when contacting us.

For which purposes do we process personal data?

We process and use personal data for the processing of orders, for better customer relations and for advertising. Advertisement is only sent when we have your explicit approval. 

Will personal data be passed on to a third party?

Your data will only be passed on to a third party in exceptional cases. For credit check purpose we might access information on creditworthiness on the basis of mathematic-statistic methods of credit reform.

What are cookies? Will these be saved on my computer?

Yes, Shinoda Dental inserts cookies, which enable us to make your purchase as convenient as possible. No relevant security data will be saved in the cookies.

What kind of technical precautions does Shinoda Dental have for the security of my data?

We ensure that our server and our internet presence always consist of the up-to-date technology.

General Terms for Delivery and Payment

§ 1. Contract Contents

1. Orders may be placed in writing, by fax, via e-mail or via internet. Acceptance of the order is acknowledged by dispatch of the goods by Shinoda Dental. After the order has been processed, a cancellation can only be accepted within the definition of § 8 “Exchange of Goods”.
2. The goods register and price list of the Shinoda Dental catalogue are subject to alterations. The Shinoda Dental terms and prices valid at the time of the order being placed are decisive. (Should through no fault of Shinoda Dental delivery takes place later than four  (4) months following placement of the order, the prices valid at the date of delivery will be applied.) Mistakes and printer’s errors are non-binding.
3. Due to legal restrictions, not all the offered products can be made available to all countries. Shinoda Dental will keep customers well informed of this.
4. The catalogue prices are net prices and include the GST.
5. Price increases for individual components of alloys e.g. cobalt, may result in price adjustments.

§ 2. Delivery

1. Delivery of goods is effected from Shinoda Dental headquarters. Partial deliveries can be effected and charged. Additional transportation costs for partial deliveries will be added. However, the calculation of delivery costs is based on the weight of the order and on the mode of transport. A transportation cost of  $15.00  is charged for deliveries of weight up to 1 kg within Australia, all orders exceeding this weight will be sent by courier service and charged accordingly. 
2. For deliveries abroad all shipment costs are charged.
3. Possible transport damages have to be reported to Shinoda Dental as soon as discovered.
4. Should the punctual delivery of goods be hindered due to reasons for which the customer is responsible, Shinoda Dental will not be held responsible.

§ 3. Extension of Delivery Period

1. In case of an Act of God, industrial conflict actions, official measures and any other disruption of operations arising through no fault of Shinoda Dental and which last or are expected to last longer than one week, the dispatch deadline will be appropriately extended for the duration of the hindrance.
2. In the event of an occurrence of point 1 the counter-party has the right of withdrawal as long as notification of such is given by registered letter, email or fax at least two weeks in advance.
3. Compensation claims will not be accepted in the aforementioned cases.

§ 4. Payment

1. The invoice will be drawn up on the day of delivery or availability of the goods.
2. Shinoda Dental expects payment in advance. (Arising bank charges will be charged to our customers.) Payment by credit card (VISA, AMEX, MASTER, EUROCARD, and PAY PAL) is possible. Cheque payment is accepted but cheques must be cleared before delivery. Payment within 30 days is only granted after consultation with Shinoda Dental.

§ 5. Delay in Payment

1. 6 % interest rate will be charged on overdue accounts. This will only come into effect once two reminder letters have been issued. Unless payment of the due invoice amount including interests of defaulted payment is effected, Shinoda Dental is not obliged to fulfill further deliveries or can demand cash in advance of future orders.
2. If one invoice amount is in delay all other invoices immediately become due.

§ 6. Setting off of Payment/Credit Note

1. The setting off of payment is only permissible in the case of undisputed claims which have been established as being legally valid. This does not apply where suspension of payment is put into effect by Shinoda Dental.
2. In all cases, credit amounts will be taken into account with the next invoice.

§ 7. Notice of Defects

1. 1. Complaints must be made in writing, telephone, E-mail or Fax. Notification of such must be made to Shinoda Dental within a maximum of  one (1)  month following receipt of the goods.
2. No complaints will be accepted once processing of the delivered goods has been commenced.
3. Customary trade deviations or slight, technically unavoidable deviations do not qualify as defects.
4. In the case of justifiable complaints, Shinoda Dental retains the right to correct such or to deliver functional replacement goods within 6 weeks of receipt of the returned goods. After this period, the statutory regulations come into effect.

§ 8. Exchange of Goods

1. The reason for return must be given in writing to Shinoda Dental. No credits will be given by Shinoda Dental for goods which have not reached Shinoda Dental.
2. Intact and unopened material will only be exchanged by Shinoda Dental within 14 days after receipt of goods on request of the customer.
3. Appliances which have been in use or of which the packaging is damaged, are generally excluded from exchange.
4. In all cases the costs of returning the goods will be carried by the customer, whereby Shinoda Dental retains the right to raise an extra charge for processing costs.
5. Special orders and custom products are excluded from exchange.

§ 9. Customer Service

1. Shinoda Dental repairs all units from their own delivery program.
2. Faulty appliances have to be sent back to Shinoda Dental for verification and  repair. All costs will have to be charged to the customer except in an event of warranty.

§ 10. Retention of Ownership

1. The delivered goods (goods of retention) remain the property of Shinoda Dental until all demands arising out of the business relationship with the customer have been completely fulfilled.
2. The customer is authorized to re-sell or dispose otherwise of his goods as long as the customer is not in arrears with his obligations due to Shinoda Dental. To pledge goods of retention or to transfer ownership of securities for such goods to a third party is excluded. In the case of legal seizure of goods, the customer must explicitly draw attention to the retention of ownership and immediately inform Shinoda Dental.

§ 11. Place of Jurisdiction

The place of  jurisdiction for all obligations under  the Contract of Delivery is the Shinoda Dental headquaters, Perth, Western Australia.

§ 12. Legal Domicile

The legal domicile (also for legal actions concerning bills of exchange and cheques) is

Shinoda Dental headquaters, Perth, Western Australia.

§ 13. International Business

             For international business the following additional terms apply:

1. Every business including cheque payment and bill business is subject to the Australian civil and commercial law.
2. Services in an event making a guaranty operative are only granted after consultation with Shinoda Dental.
3. Incurring clearance costs have to be paid by the customer.
4. All banking charges are to be borne by the customer. They depend on the value of goods.
5. Goods will only be shipped to the customer once the payment has been cleared by Shinoda Dental’s financial institution.

§ 15. Effectiveness of the Clause

Should individual clauses be or become ineffective or should the stipulation therein be incomplete, the legal effectiveness of the other clauses remain unaffected by this fact. An effective clause is agreed on as being valid in place of an ineffective clause, when the former achieves an economical result as close as possible to that desired under the original clause; the same applies in the case of an incomplete clause.

§ 16. Important

Copying of this catalogue in any form or extent is forbidden. Moreover, other mail order companies are not permitted to operate with this catalogue. Printing errors and mistakes are non-binding.

 Transport-related damages:

1. Leave the unused merchandise in the packaging.
2. Report the damage to the carrier immediately.  
3. Call Hallmark Global Trading and report the incident.
4. Do not, under any circumstances, send back damaged merchandise before you have contacted Hallmark Global Trading.

Reclamation-Returns

1. If you return merchandise without calling Hallmark Global Trading, it may result in unnecessary costs for you. To ensure this does not happen simply call us.
2. Please attach the waybill/return slip with a description of why you are returning the merchandise in writing. If you fail to do this then you will be responsible for any costs, which occur due to the missing documents. 
3. It is not always necessary to return the merchandise. When possible we can send you replacement parts.